What is a Person-Centred Approach to Care?

A person-centred approach is where the individual is the centre of the service and is treated as a person first. The focus is on the person and what they can do, and support is about achieving the person’s aspirations and tailored to their needs and unique circumstances.

You have the right to access healthcare when you need it. You should expect that this care supplied by your healthcare provider is safe and of high quality.
In order to provide patient-centred care, it is important for healthcare professionals to have a good understanding of the client’s care preferences.
They should respect these preferences throughout the treatment.

When your loved one has a person-centred approach, your healthcare professional clearly explains treatment options and respects your loved one’s decisions. They will acknowledge them for who they are and will not discriminate based on background, beliefs, or preferences.

Respect for client values

As mentioned previously, client preferences should be considered during person-centred healthcare decisions to develop a relationship with respect and collaboration.

Coordination and integration of care

Improved coordination and integration of care and support services can help reduce client uncertainty and vulnerability.

Information and education

To make better decisions about their health, clients need information on their medical status, progress, and prognosis. Many may also benefit from educational resources that are tailored to the level to which they have the capacity to process and understand basic health information and services needed to make appropriate health decisions.

Physical comfort

Pain management and assistance with daily needs are key to improving a loved one’s experience in hospitals and acute care facilities.

Emotional support and alleviation of fear

Similarly, clients should be provided with the resources needed to minimize stress and fear regarding their physical status, treatment, and prognosis, as well as worry caused by financial aspects of care.

Involvement of family and friends

Support from family and friends is a key aspect of person-centred care, so providers should take the needs of caregivers, family, and friends into account. This might mean providing accommodations and support for these individuals or involving them in decision-making.

Continuity and transition

To minimize patient concern about post-discharge care, medical providers should educate patients on medications, physical limitations, dietary needs, and so on. Further, they may need to coordinate ongoing treatment or offer information on access to clinical, social, physical, and financial support.

Access to care

Healthcare organizations aiming to provide person-centred care should do their best to streamline appointment scheduling, make referrals accessible, and provide information on transportation options.

The person-centred practice results in better recovery from discomfort and concern, better emotional health in the future, and fewer diagnostic tests and referrals. A strong patient-provider relationship is an important motivator for preventive care.

At Promyse, our Nurse Case Managers will meet with you and your loved ones to determine initial needs and support. Services provided by our Nurse Case Managers are at no additional charge. We will always be there for you as time goes on and as needs change. We will work with you and with your loved ones to make short-term and long-term care management plans for their in-home care needs.

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COVID-19

RESPONSE

As the global COVID-19 pandemic continues, and with Waterloo Region declaring a state of emergency, we want to ensure that our clients and their families understand our infection control approaches which are designed to ensure the safety of our clients and our employees.
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