There comes a time when we are considering alternative care for our loved ones. We answer some of the common questions families ask about Home Care in order to make an informed choice.
When searching for home care for a loved one, it’s not just about finding help—it’s about finding the right help. At Promyse Home Care, we understand how important this choice is.
We are a local family-owned Canadian home care provider, founded right here in Kitchener-Waterloo and have proudly supported families throughout the Waterloo Region for over 15 years.
Locally Owned and Community-Focused
As a trusted home care agency based in Kitchener-Waterloo, our nurses and caregivers live and work within the Kitchener-Waterloo-Cambridge area. This strong local presence gives us in-depth knowledge of the region’s healthcare system, hospitals, and community resources, ensuring timely and responsive care when you need it most.
Nurse-Led Care for Peace of Mind
Every client’s care plan is overseen by a dedicated Nurse Case Manager. This nurse-led approach guarantees professional supervision of all services, from medication management and post-surgical care to dementia support and chronic condition management—tailored specifically to meet your loved one’s unique needs.
Supporting Independence and Aging in Place
We provide personalized home support, companionship, and 24/7 care options designed to help seniors live safely, comfortably, and with dignity in their own homes for as long as possible.
Serving Kitchener, Waterloo, Cambridge & Surrounding Areas
Promyse Home Care is proud to serve families across the Kitchener-Waterloo-Cambridge region and the broader Waterloo Wellington area, delivering compassionate, reliable in-home care every day.
Client Reviews
Our Testimonials speak to our commitment: Everyone deserves exceptional care—“Whoever, Whenever, and Wherever” it’s needed.
At Promyse Home Care, our mission is to provide high-quality, compassionate, and professional in-home senior care services tailored to your loved one’s individual needs. Whether it’s nursing support, foot care, or companion care, we create customized care plans to help seniors live safely and comfortably at home.
Learn more About Us and discover how Promyse Home Care is supporting families across the Waterloo Region – making a better life together.
We serve Kitchener, Waterloo, Waterloo Region and Cambridge.
Office Location: 15 Hazelglen Drive, Suite 2, Kitchener, Ontario, N2M 2E2
Like many things in life, deciding whether in-home nursing is the right fit for your lifestyle and needs is incredibly personal. You can read all the booklets in the world, but nothing will replace a one-on-one conversation with a professional.
We offer a complimentary consultation with you and your loved ones. A certified Nurse Case Manager will meet with you and review all aspects of your health.
Call us at 519-208-2000, or you can fill out our enquiry form with the best time for us to call. We will set a time for a free in-home senior care consultation at your convenience.
Services provided by our Nurse Case Managers are at no additional charge. We will always be there for you as time goes on and as needs change. We will work with you and your loved ones to make short-term and long-term care management plans for their in-home care needs.
Promyse Home Care offers a full range of home care and specialized care for seniors to ensure the safety and comfort of living at home, including 24-hour care, and care for palliative, Alzheimer’s & Dementia, stroke recovery, Parkinson’s, Diabetes, after-surgery care, motor vehicle accident care, help in long-term care and hospitals.
Our Nurse Case Managers will meet with you and your loved ones to determine initial needs and supports. Services provided by our Nurse Case Managers are at no additional charge. Nurse Case Managers at Promyse are compassionate, friendly, and provide open and honest ongoing communication, as well as regular re-assessments to make sure your loved one’s physical, mental, and emotional needs are met.
Yes, we do! Our overnight caregivers provide toileting assistance, falls prevention, and gentle support to help your loved one stay safe and comfortable throughout the night. For those with dementia, nighttime confusion can sometimes lead to wandering or increased risk of injury, so overnight care can be a helpful option.
Whether recovering from surgery or needing extra support, we’re here to offer peace of mind and a chance to rest, knowing your loved one is cared for.
Yes. We are able to provide active, around-the-clock care. Click here to learn more about our 24-hour care services.
Absolutely! At Promyse Home Care, we provide compassionate Alzheimer’s and Dementia care tailored to your loved one’s changing needs. Our trained caregivers assist with daily tasks, offer companionship, and use calming routines to support comfort and safety. We work with your family to create a personalized plan, helping ease caregiving stress so you can focus on what matters most—being together.
Yes. Click Here to learn more about our live-in care services.
The average cost to hire an in-home caregiver in Ontario from a home care agency ranges from $35 to $50 per hour. Rates can vary depending on the level of care needed, the staff certification, length of visits, and location. Some home care agencies may have a minimum visit requirement or offer discounted rates for longer shifts or regular care.
Be sure to ask about additional fees for overnight shifts, weekend visits, or statutory holidays, as these may come at a higher rate. While some agencies publicly list their PSW rates online, the most accurate way to understand pricing is to contact the home care provider directly for a customized quote based on your loved one’s specific needs.
In Ontario, publicly funded home care falls under Ontario Health atHome– formerly Home and Community Support Services (HCCSS) or Local Health Integrated Network (LHIN). For those in the Waterloo Wellington Region go to WWHCCSS call 519-748-2222 to determine eligibility for you or your loved one.
(NEW LINK) https://ontariohealthathome.ca/region/waterloo-wellington/
At Promyse Home Care, there are no long-term service contracts or commitments. We believe in flexible, client-focused care. We simply ask for 24 hours’ notice to cancel or reschedule a visit. Cancellations made with less than 24 hours’ notice may be billed in full to ensure fair scheduling for our care team.
Each of our caregivers is carefully screened through interviews, background checks, and reference verifications. They are bonded, insured, and covered by the Workplace Safety and Insurance Board (WSIB). Every caregiver receives in-depth orientation on our care philosophy, company policies, and has access to ongoing internal education.
We know that inviting a caregiver into your home can feel unfamiliar—especially for seniors receiving care for the first time. That’s why our experienced senior care managers provide guidance and support from day one. They ensure caregivers are well-prepared and trained to meet each client’s unique and evolving needs with skill, compassion, and professionalism.
Long-term care homes in Ontario provide 24/7 nursing support, but the standard, government-mandated level of care may not fully meet your loved one’s day-to-day needs. That’s where Promyse Home Care can help—offering warm, one-on-one support that complements facility care and enhances quality of life.
Our experienced caregivers provide thoughtful, individualized assistance with:
- Bathing & Hygiene – more frequent showers or sponge baths, gentle morning/evening routines, help with shaving, oral care, or dentures
- Mealtime Support – cutting food, feeding assistance, hydration reminders, and friendly conversation to encourage better intake
- Mobility & Toileting – safe transfers, walking to meals or activities, and respectful toileting assistance
- Companionship & Engagement – sharing stories, reading, music, memory games, or walks around the property to lift spirits and ease loneliness
We work in partnership with long-term care staff to ensure your loved one feels seen, supported, and cared for.
Yes, Promyse Home Care regularly provides extra personalized care for clients living in retirement homes, independent living, memory care, or assisted living facilities throughout the Waterloo Region. Our additional support is often requested for seniors who:
- Are on a waitlist for Long-Term Care bed placement
- Are recovering from a recent health crisis, hospital discharge, or surgical procedure
- Prefer to stay in their current home environment with added care instead of moving to Long-Term Care
- Need help with medication management, diabetic monitoring, or insulin injections
- Require specialized supportive care for dementia or Alzheimer’s — including managing sundowning, mitigating risks associated with wandering or exit-seeking, and addressing responsive or reactive behaviours
- Need respite care to give spouses or primary family caregivers a well-deserved break
- Require assistance with activities of daily living — such as home support and laundry
At Promyse Home Care, we partner with teams in retirement homes, independent living, memory care, and assisted living to provide compassionate, personalized care that grows with your loved one’s needs and supports them every step of their care journey.
Caring for a family member is a labour of love, but it can also be exhausting. That’s where respite care comes in—giving you a chance to rest while we care for your loved one right in the comfort of their own home.
At Promyse Home Care, we offer flexible respite options—from regular weekly visits to overnight and extended stays—to fit your family’s unique needs. Our focus is on keeping your loved one safe, comfortable, and well cared for, so you can take the time you need to relax and recharge.
We proudly support seniors and families throughout the Waterloo Region, every step of the way.
