Our Mission

“To improve the quality of life of seniors and disabled adults in our community”

Promyse Home Care is dedicated to providing the highest quality of home and health care services, delivered with knowledge, integrity, and compassion to seniors and adults living with a disability in our community. We are committed to improving quality of life while respecting a person’s dignity, independence, and choices.

Our Vision

Our vision is to become the most trusted name in senior home care in the communities that we serve. Promyse Home Care will be the service provider that is known for excellence and identified by clients, their families, our employees, and our community partners as the agency of choice in the Waterloo Region (or in all regions served). 

Our Values

At Promyse Home Care, we hold the following values:

Quality and Integrity

Our decisions and approach to business are based on and supported by high moral and ethical standards. We will be known among clients, their families and referral sources to have a reputation of providing honest, compassionate, and exceptional care in the communities that we serve. 

Person-Centred Care

We place the client/caregiver experience at the core of all we do by providing compassionate, person-centred care. Our clients and their caregivers are equal partners in planning, developing, and monitoring care, along with other professionals in their circle of care, to ensure their needs are being met and resulting in the best possible outcomes. 

Collaboration

We will instil a team-based approach in the provision of our care.  A high-quality experience can only be accomplished through the collaborative efforts of every member of the circle of care. We believe in and are committed to working with our partners in care to achieve the best possible outcomes for our clients.

People and Culture

We acknowledge and respect the opinions and contributions of all involved in the provision and receipt of care. Our employees will feel valued, respected, and supported in their work. Employees feel a sense of purpose and satisfaction and are inspired to work together to achieve the best possible outcomes for our clients.

Accountability

We are committed to exceeding the quality expectations of clients/caregivers and funders. Individually and organizationally, we take ownership of our actions and results. We can be relied upon to deliver on our commitments and services.