The Promyse Home Care Difference:
A Guide to Our Person-Centred Approach
A person-centred approach is where the individual is the centre of the service and is treated as a person first. At Promyse Home Care, we focus on the person and what they can do, and support is about achieving the person’s aspirations and tailored to their needs and unique circumstances.
You have the right to access healthcare when you need it. You should expect that this care supplied by your healthcare provider is safe and of high quality.
In order to provide patient-centred care, it is important for healthcare professionals to have a good understanding of the client’s care preferences. They should respect these preferences throughout the treatment.
When your loved one has a person-centred approach, your healthcare professional clearly explains treatment options and respects your loved one’s decisions. They will acknowledge them for who they are and will not discriminate based on background, beliefs, or preferences.
Resource: Future of Home Care
The Heart of Our Philosophy
At Promyse Home Care, we believe that care should weave seamlessly into the beautiful and unique tapestry of your life, not force you to adapt to a rigid schedule. This means we honour the small, significant rituals that define your day whether it’s enjoying a cup of tea with two sugars at precisely 10 am, reading the newspaper before your morning walk, or listening to a specific symphony while you relax.Â
Your care plan is built around these preferences, protecting the rhythm and normalcy that bring you comfort and joy. Because true well-being isn’t just about health; it’s about happiness, dignity, and living life on your own terms.
Honouring Your Life, Uncomplicating Your Care.
We listen deeply to what matters most to you — your routines, your beliefs, your way of life — and weave them into your care plan. By seamlessly coordinating all the support you receive, we ease the feeling of uncertainty, replacing it with the comfort and confidence of a plan that truly feels like your own.
Your Understanding, Your Confidence: Knowledge as Your Foundation
We believe you deserve to be the true author of your health journey. That starts with clear, compassionate conversations and information presented in a way that makes sense to you.
Our Nurse Case Managers and team of dedicated caregivers, take the time to ensure you understand your health status and options, empowering you and your family to make decisions with confidence and peace of mind.
Your Comfort, Your Peace: Easing the Journey
Your physical comfort is our priority. We are dedicated to proactive pain management and providing gentle assistance with daily activities. Our goal is to help you feel rested, respected, and at ease in your own body, creating a foundation of well-being from which healing can grow.
Your Feelings, Your Security: A Partner in Emotional Well-being
We see you as a whole person, not just a medical condition. We provide a supportive presence to help alleviate the fear, anxiety, and worry that can accompany health challenges. We’re here to listen, to explain, and to help navigate concerns — both about your health and the practicalities of your care — so you can feel emotionally secure and supported.
Your Team, Your Circle: Honouring Those Who Love You
Your family and friends are vital members of your care team. We actively welcome their involvement, respect their insights, and provide them with the support and accommodations they need.
By working together as partners, we ensure you are surrounded by a unified circle of love and advocacy. To ensure your peace of mind, we provide clear, personalized guidance on medications, diet, and activity.
We will help coordinate ongoing services and connect you to community resources, ensuring you feel supported and prepared every step of the way.
Making Care Work for You
We are committed to making your access to care as simple and stress-free as possible. This means helping you easily schedule appointments, navigate referrals, and find transportation solutions. We remove logistical barriers so you can focus your energy where it belongs—on your healing and well-being.
Your Outcome, Your Wellness: The Promyse Approach
This person-centered commitment to your well-being leads to tangible benefits: a more comfortable and confident recovery, lasting emotional resilience, and a care plan that is right for you from the start. Most importantly, it builds a trusting partnership with your care team, empowering you to thrive and engage in lifelong health.
At Promyse, our Nurse Case Managers will meet with you and your loved ones to determine initial needs and support. Services provided by our Nurse Case Managers are at no additional charge.
We will always be there for you as time goes on and as needs change. We will work with you and with your loved ones to make short-term and long-term care management plans for their in-home care needs.
